CITRUS HEIGHTS, CA (MPG) - In response to the COVID-19 pandemic, the City of Citrus Heights has tailored its customer service model to continue to support residents and businesses remotely. For example, the Building & Safety Division adapted to support an increased demand for online permit applications and processing, resulting in a record-breaking number of 2,616 permits issued online for 2020. That is nearly triple the amount of online permits that were processed in 2019.

“Susan from the City’s Building Division has an incredible attitude and knowledge about permitting. This was the best customer service I’ve ever received,” said Doug G., a Citrus Heights resident who pulled permits online to remodel his bathroom. “The online permit process with the City was easy, and Susan explained everything so well and walked me through it. Plus she answered the phone immediately!”

Doug found information about City permits online, but called the Building Division and spoke with Susan McLendon, Development Services Technician II, for assistance with creating an account to use the Citizen Access Portal for the first time. “The online portal was very intuitive but I wanted to make sure I didn’t mess anything up my first time using the online service. I appreciate that Susan is so knowledgeable and enthusiastic about her job – it is very refreshing.”

Through the City’s Citizen Access Portal, residents and businesses may apply for several types of building permits online, ranging from tenant improvements, to HVAC upgrades, to remodeling. The portal allows users to submit a permit application with PDF attachments, pay the required fees, request inspections, and research your permit history.

To learn more about the City’s Building & Safety Division and online permit process, visit: CitrusHeights.net/135/Building-Permits, or call (916) 727-4760.