The Citrus Heights CSAA branch has featured DMV services, allowing residents to renew registrations, apply for and replace license plates and handle transfer of ownership paperwork without the hassle of visiting a crowded government office.

 

CITRUS HEIGTS, CA (MPG) - The MarketPlace in Birdcage branch office of the California State Automobile Association (CSAA) in Citrus Heights celebrated the completion of a recent five-month remodel on Saturday, May 17, inviting the local community to see its fresh, new modern look.

Families and community members eagerly explored the renovated local branch, located between Cold Stone Ice Cream and Barnes and Noble Booksellers, met local AAA representatives and learned more about available services.

The special grand opening family event which was held from 10 a.m. to 2 p.m. featured a variety of informative booths in the parking lot, free car seat inspections and a complimentary lunch.

Citrus Heights Mayor Mari-Jane Lopez-Taff and Sacramento County Supervisor Rosario Rodriguez joined with local CSAA staff to cut a commemorative red ribbon celebrating the grand re-opening of the facility.

At 12:30 p.m., Citrus Heights Mayor Mari-Jane Lopez-Taff and Sacramento County Supervisor Rosario Rodriguez joined with local CSAA staff to cut a commemorative red ribbon celebrating the official grand re-opening of the Citrus Heights branch office.

Interior construction began last December. CSAA members who arrived to pay their bills, renew DMV registration or arrange their travel plans have watched as individual customer service and spaces within the Citrus Heights branch office were temporarily moved as interior walls were repainted, a new lobby took shape and new more spacious customer service agent cubicles were built.

The expanded front lobby area features comfortable new seating, a refreshment area and new large wall-mounted display screens providing helpful information for CSAA products and travel services while customers wait.

Arriving CSAA members and interested new members are greeted by a friendly, trained CSAA insurance agent manning a red, white and blue workstation in the front lobby who can field a wide range of questions and schedule appointments with an agent while they wait.

The Citrus Heights CSAA branch has featured DMV services, allowing residents to renew registrations, apply for and replace license plates and handle transfer of ownership paperwork without the hassle of visiting a crowded government office.

DMV services have been moved up towards the front lobby where a new white front counter features a colorful blue cutout of an automobile overhead.

Arriving members and prospective members are greeted by a friendly, trained CSAA insurance agent manning a red, white and blue workstation in the front lobby who can field a wide range of questions and schedule appointments with an agent while they wait.

“This new remodeled branch takes the Member experience to a whole new level, while staying in our current Citrus Heights location,” said Doug Johnson, spokesperson for AAA Northern California who was present for the grand reopening ceremony.

The CSAA Birdcage office opened 20 years ago and employs a staff of 23, according to Jennifer Casenave, its member services branch director.

The upgraded Citrus Heights facility brings streamlined California DMV services, travel planning and insurance options to the community, all in a refreshed, welcoming environment, she said.

“This elevated presence comes with a fresh, modern look and significant upgrades to essential services highlighting the quality of AAA products and services the community has come to expect.”

According to CSAA, the remodeled Citrus Heights branch “embodies the organization’s commitment to being a one-stop destination for members’ diverse needs.”

Local CSAA staff member poses with swag bags given out to ribbon cutting attendees.

For those planning their next adventure, local AAA travel advisors also provide personalized guidance, access to mapping tools and the TripTik travel planning app, discounted attraction tickets, passport photos and international driving permits.

Beyond travel and vehicle services, the Citrus Heights branch offers comprehensive insurance coverage through AAA Insurance, including auto, home and life policies, according to staff.

This recent Citrus Heights branch renovation is part of AAA Northern California’s larger strategy to enhance the member experience across the region. The location other recently modernized CSAA facilities as part of a comprehensive effort to ensure AAA physical locations to “match the quality-of-service members expect and deserve,” according to the company.

The special grand opening family event held from 10 a.m. to 2 p.m. featured informative booths in the parking lot, giveways, free car seat inspections and a complimentary lunch.

AAA Mountain West Group (MWG), the parent organization of AAA Northern California, proudly serves over 6.8 million members across Alaska, Arizona, Montana, Nevada, Northern California, Utah and Wyoming.

The organization delivers expertise through roadside assistance and electric vehicle resources, comprehensive auto repair services, travel planning, insurance, financial services and home security solutions.

The CSAA Citrus Heights Branch at 6109 Sunrise Boulevard in the MarketPlace in Birdcage is open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. Call 916-560-0509 for more information.